Cancellation / no-show Policy!
As of December 1st 2021, all current and future appointments booked will be subject to a 24H cancellation fee. Because your appointment space is reserved exclusively for you, we kindly request that you give a MINIMUM 24H notice to cancel or reschedule your appointment. This is to give our stylists an opportunity to offer that space to another guest, and recover potential lost income.
All appointments cancelled or rescheduled without a minimum 24H notice will be charged a 50% service fee which must be paid in full before re-booking.
Not showing up for your appointment will not only result in us keeping your money deposit, but we will also be hesitant to book you with us in the future. This goes for smaller bookings such as haircuts as well. Please understand that we want to keep or customers happy first and foremost, but we cannot be taken advantage of either.
Specialty Color Services!
When booking a color service that entails us to book above average appointment times, such as a 3-5 hour color correction, you will be asked to leave a non-refundable $200 deposit in order to hold your appointment time. An appointment this extensive takes over a large portion of our stylists' day, and if the client does not show up, we suffer from a significant money loss and will not be able to schedule anyone else at a last minute notice. Your deposit will be held for you to put towards your final payment, but in the case of a no-show we will keep your deposit to cover our lost income.
15 minutes is our cut-off for late comers, in result we will ask to reschedule your appointment. If you are booked for a haircut service (30-45 minute spot), showing up 15 minutes late drops our time with you to 15-30 minutes. Please understand that in order to perform at our best we need to have the correct amount of time to do so, we prefer not to rush our services or give you mediocre care.
WE DO NOT TATTOO ANYONE UNDER THE AGE OF 18
DEPOSITS ARE NON-REFUNDABLE
Consultations are mandatory no matter the size of the piece you are booking for, and will take about 15 minutes with no charge. When your artist is ready to book your tattoo appointment you will be asked to leave a deposit to hold your spot. This deposit will be held for you to put towards your final payment, but in the case of a no-show, or cancellation under 72 hours notice, we will keep your deposit to cover our lost income.
If you have any symptoms such as fever, cough, shortness of breath, runny nose or sore throat, we ask that you reschedule your appointment or hold off on booking until you are feeling better.
MASKS ARE MANDATORY WITHIN OUR STUDIO AND MUST REMAIN ON DURING YOUR WHOLE SERVICE