Late Policy! 15 minutes is our cut-off for late comers, in result we will ask to reschedule your appointment. If you are booked for a haircut service (30-45 minute spot), showing up 15 minutes late drops our time with you to 15-30 minutes. Please understand that in order to perform at our best we need to have the correct amount of time to do so, we prefer not to rush our services or give you mediocre care.
Specialty Color Services! When booking a color service that entails us to book above average appointment times, such as a 3-5 hour color correction, you will be asked to leave a deposit in order to hold your appointment time. An appointment this extensive takes over a large portion of our stylists' day, and if the client does not show up, we suffer from a significant money loss and will not be able to schedule anyone else at a last minute notice. Your deposit will be held for you to put towards your final payment, but in the case of a no-show we will keep your deposit to cover our lost income.
Tattoo Policies! WE DO NOT TATTOO ANYONE UNDER THE AGE OF 18 Consultations are mandatory no matter the size of the piece you are booking for, and will take about 15 minutes with no charge. When your artist is ready to book your tattoo appointment you will be asked to leave a deposit to hold your spot. This deposit will be held for you to put towards your final payment, but in the case of a no-show, or cancellation under 72 hours notice, we will keep your deposit to cover our lost income.
No-show/Cancellation Policy! Not showing up for your appointment will not only result in us keeping your money deposit, but we will also be hesitant to book you with us in the future. This goes for smaller bookings such as haircuts as well. Please understand that we want to keep or customers happy first and foremost, but we cannot be taken advantage of either. If we explain to you that we see you have had multiple cancellations or no shows in the past, you may be asked to leave a deposit.